On the basis of the development of the observed process parameters (KPI’s, SLA’s and other quality parameters), active monitoring of customer needs, and listening to individual operators, we identify and evaluate opportunities for process improvement.
Process improvement management is implied on 6 Sigma methodologies, an accumulation of approaches and tools for process that streamlines and reduces the output variability and error rate. By applying this methodology; we try to build simple and streamlined processes with stable and maximum quality output.
The 6 sigma Cycle involves: taking the original process in consideration, making it go through 6 stages to get to the new/improved process:
Pre- Definition >> Define >> Measure >> Analyze >> Improve >> Control >> Transfer
We deliver excellent quality services adding real value to our partners and constantly suggesting new solutions with direct positive impact on financial indicators of our partners.