OUR OBSERVATION AND ANALYSIS

The issue resolution process was very slow and ineffective, as the client had mostly the field engineers to go, to install the equipment at the customers location and to sign the agreement ;collecting the payment. That arouse a number of issues and as a result, the customer was holding the payment until the issues were not resolved.
Which meant even after the sales process was complete; the actual money coming in was almost half of what would be the case otherwise. The sales efforts were only realized 50% and were getting wasted most of the time.

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