Those are companies, one of the top 2 brands in India dealing in Security Products and Services. And they are listed on NSE since more than last 10 years.
To be a publicly listed company, being at the helm and showing an increase in profits every year is a very important aspect for the company.
The company has more than 10 processes running for different activities such as, Lead generation, sales, customer contact, collections etc. with varying degree of outcome from all the processes.
OUR OBSERVATION AND ANALYSIS
After Sales while collecting payments from customers, the efficiency was very less, as out of 4 customers who signed the deal accepting to pay, 2 customers did not pay because of certain issues, like camera not functioning, extra camera is required, camera is not installed, accounting related issue etc.
This process had a lot of room for improvement,as if we are able to get to a stage having very few or almost no issues resolving the current issues faster, it would not only increase the number of collections and help increase sales, but also increase the relationship with the customer which would help in customer retention and referrals.